Cancellation & Replacement Policy
WE PROCESS REPLACEMENTS OF THE SAME PRODUCT ONLY. HENCE, IT IS CUSTOMER’S RESPONSIBILITY TO VERIFY SUITABLE FLUTE SCALE AND SIZE BEFORE PLACING THE ORDER.
Exchange on Radhe Flutes are currently accepted only in the following cases:
- You have received a damaged product
- You have received a defective product
- Wrong product was delivered to you
In any of these cases, you can request a replacement the same day of receiving the order. You must send pictures/ videos of the damaged/ defective product immediately upon receiving it. You can send us an email email@example.com or whatsapp us at +91 9979882744.
After verifying the genuine problem, we will have the product picked up from your place and simultaneously send you the replacement product. We will share the return pick-up tracking id as well as newly sent product tracking id with you. We request you to pack the return product in original packaging, SEAL it completely and keep it safe.
Replacement will not be accepted under the following conditions:
- If request is initiated after 24 hours of order delivery
- If photographs showing full, close-up, damage products with packaging are not sent to us.
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Replacement attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Categories not eligible for Return or Replacement:
- Flute Thread Reels
- Customized Flute in any form
Note: In the case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Please note that NO product is eligible for refund or return.
Please note: The replacement and refund policy pertain to flutes bought directly from radheflutes.com and not from any subsidiary retailer, re-seller both online and otherwise.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.